She holds a degree in Administration (1987) and Computing (1982) from the Federal University of Paraná, a Master's degree in Business Administration from the Getulio Vargas Foundation - SP (1994) and a doctorate in Administration from the University of São Paulo (2000). She was coordinator of the ADI division of the National Association of Post-graduation and Research in Administration - ANPAD for 4 years. She is a professor at the School of Business Administration of São Paulo and has been a professor at the Pontifical Catholic University of Paraná for 23 years. She is experienced in the area of Administration, with emphasis on Public Organizations, working mainly in the following subjects: electronic government, public computing, information society, public administration and information technology management. She was a Productivity Scholar at the Araucária Foundation, 2013-2014.