PhD in Management Science from the Lancaster University Management School (2013) and professor of the post-graduation program in administration, at the School of Business Administration of São Paulo (FGV-EAESP). As a master from the Getulio Vargas Foundation/SP (2008), she was approved with distinction by the appraisal bank. She was the winner of Emerald Awards/EFMD Outstanding Doctoral Research in 2013 in Operations Management Category, Kingsman for Best Thesis of the Department of Management Science (LUMS) and Belmiro Siqueira of the Federal Council of Administration for Best Master's Dissertation of Brazil in Management. She is the author of articles published in national and international periodicals and congresses of high impact, according to the Qualis/CAPES ranking. She is an operations management consultant and researcher at the Center of Excellence in Logistics and Supply Chains of the Getulio Vargas Foundation - SP. She also teaches in executive education courses at FGV. She has a teaching experience in the UK, where she has also taken several courses of improvement. She worked as a professional in Operations and Supply Chain Management at Unilever, Itaú-Unibanco and as a consultant. Her main area of research is the management of services, mainly services intensive in knowledge and industrial services, focusing on the interfaces of service delivery processes, inter and intra-organizational relationships and innovation. 

Articles: 

TEIXEIRA, R.; SUZIN, J. B.; PACHECO, D. A. J.; SANTOS, JULIANA BONOMI. An Empirical Taxonomy of Knowledge-Intensive Business Services Buyers: an absorptive capacity approach. Industrial Marketing Management, v. 108, p. 149-164, 2023.

MACAU, F.; SANTOS, J. B. Adopting Supply Chain Strategies to Address Panic Buying Behaviour. Journal of Supply Chain Management, Logistics & Procurement, v. 5, p. 84-93, 2022.

BONOMI SANTOS, JULIANA; HARUMI HASHIBA MAESTRELLI HORTA, LUCIANA; FRANCO GOULART, DANIEL. Como Afinar a Orquestra Empreendedora. GV Executivo, v. 21, p. 51-54, 2022.

SANTOS, JULIANA BONOMI; CABRAL, SANDRO . Public Procurement Capabilities as Engines for Collaboration and Enhanced Performance in Complex Projects. International Journal of Operations & Production Management, v. 42, p. 32-58, 2021.

TONDOLO, V. ; PAIVA, E. L. ; TONDOLO, R. ; SANTOS, J. B. . Servitization as a Strategy for Remanufacturing: An Experimental Study. doi.org/10.1590/1807-7692bar2021210004, v. 18, p. 1-26, 2021.

SILVA, S. ; SANTOS, JULIANA BONOMI . Alavancando a Eficácia de Serviços Intensivos em Conhecimento: o papel dos clientes e dos prestadores de serviço. RAE. Revista de Administração de Empresas, v. 61, p. 1-13, 2021.

SANTOS, JULIANA BONOMI; PEREIRA, S. C. F.; LOPES, D. G. Um Guia para Negócios Inovadores: Como se Adequar aos Pré-requisitos e Aprender a Jogar as Regras do Jogo para Acessar os Recursos do Ecossistema de Inovação Brasileiro. GV Executivo, v. 19, p. 28-32, 2020.

SANTOS, JULIANA BONOMI; HERNANDEZ, JOSÉ MAURO; LEÃO, WANDICK. Do Recovery Processes Need Empowered Frontline Employees? International Journal of Operations & Production Management, v. 39, p. 1260-1279, 2019.

COSTA, HAMILTON TERNI; CAHEN, FERNANDA RIBEIRO; SANTOS, JULIANA BONOMI. The Influence of Home-Country Institutions on Servitization. International Journal of Emerging Markets (Print), v. 15, p. 809-828, 2019.

SANTOS, JULIANA BONOMI. Knowledge-intensive Business Services and Innovation Performance in Brazil. Innovation & Management Review, v. 17, p. 58-74, 2019.

DEMAJOROVIC, J.; OLIVEIRA, L.; SANTOS, J. B. Reverse Logistics in Retail: Barriers and Motivation to Product and Packging Return. Revista de Administração da UFSM, v. 12, número 5, p. 911-930, 2019.

LEÃO, WANDICK; SANTOS, JULIANA BONOMI. Negócios como Destino. GV Executivo, v. 18, p. 37, 2019.

LEÃO, WANDICK; SANTOS, JULIANA BONOMI. Empoderamento na Recuperação do Serviço: Implicações na Percepção de Equidade e Lealdade do Cliente. RECADM: Revista Eletrônica de Ciência Administrativa, v. 17, p. 208-238, 2018.

PIGNANELLI, ALEXANDRE; BONOMI SANTOS, JULIANA; DE MORAIS, DAFNE OLIVEIRA CARLOS. Falta Experiência para Exportar. GV Executivo, v. 16, p. 34-39, 2017.

D'ANTONE, SIMONA  SANTOS, JULIANA BONOMI. When Purchasing Professional Services Supports Innovation. Industrial Marketing Management, v. 58, p. 172-186, 2016.

SANTOS, J. B.; SPRING, M. Are Knowledge Intensive Business Services Really Co-produced? Overcoming Lack of Customer Participation in KIBS. Industrial Marketing Management , v. 50, p. 85-96, 2015.

MORAIS, FÁBIO ROGÉRIO DE; SANTOS, JULIANA BONOMI. Refinando os Conceitos de Cocriação e Coprodução: Resultados de uma Crítica da Literatura. Revista Economia & Gestão, v. 15, p. 224-250, 2015.

SANTOS, J. B.; DANTONE, S. Reinventing the Wheel? A Critical View of Demand-chain Management. Industrial Marketing Management, v. 43, p. 1012-1025, 2014.

SANTOS, J. B.; SPRING, M. New Service Development: Managing the Dynamic between Services and Operations Resources. International Journal of Operations & Production Management, v. 33, p. 800-827, 2013.

CAMPOS, I. C. S.; SANTOS, J. B. Do Managers Believe in the Corporate Social-Financial Performance Link? RGSA: Revista de Gestão Social e Ambiental, v. 7, p. 3-19, 2013.

SANTOS, J. B.; BRITO, L.A.L. Toward a Subjective Measurement Model for Firm Performance. BAR. Brazilian Administration Review, v. 9, p. 95-117, 2012.

Book chapter: 

Spring, Martin; Santos, Juliana. Servitization and Process Interfaces. In: Lay, Gunter. (Org.). Servitization in Industry. 1ed.: Springer International Publishing, 2014, v. 1, p. 263-275.