Graduated in Economics from the University of São Paulo (1984), Master in Business Administration from the University of São Paulo (1990) and PhD in Business Administration from the University of São Paulo (1996). Participation in several courses abroad, in the area of Negotiation: "Program on Negotiation for Senior Executives" (Harvard University, Cambridge, USA, 1997), "Negotiation Strategies for Managers" (Kellogg Graduate School of Management, Chicago, USA, 2001) and the "Executive Negotiation Workshop" (Wharton School of Business, Philadelphia, USA, 2004). Participation in TILAR - Texas Institute for Latin American Research, 1998, at the University of Texas at Austin. Further studies at the University of Ohio (1991) and the University of Texas (2003). Full Professor at FGV-EAESP - School of Business Administration at the Getulio Vargas Foundation - SP. Main areas of interest: Negotiation; Innovation management; strategic use of Information Technology; technology-based business opportunities; organizational impacts of technology; organization and management of the information technology function; outsourcing; IT and the human element; use of IT in Public Administration.