Chatbots an Exploratory Analysis on the Impact of NLP and Customer Sentiment Analysis
Outubro, 2020
Autor(es)
Eusebio Scornavacca
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We partnered with a startup that uses NLP (natural language processing) to assist different firms to set up their virtual assistants. We analysed 4,320 interactions and found that chatbot-human interaction had a better score than human-to-human interactions.
