Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas | FGV EAESP

The course aims to present and discuss the patient experience, the advantages of this model, the main drivers for implementing a Patient Experience project in institutions, incorporating the Patient Experience approach into your organization, learning about the main methodologies and techniques for designing good experience management: employees, leadership, patients and families. The methodology will include the presentation of cases, videos and practical exercises, with the aim of combining theory with practice. Participants will have to apply the concepts learned in class to implement patient experience management.