The Dynamics of the Delivery Ecosystem

THE DYNAMICS OF THE DELIVERY ECOSYSTEM

The most comprehensive research carried out on the dynamics of the delivery universe and its relationship with the city, drivers, consumers and platforms. The study brings a multilateral perspective to the Gig Economy environment and presents information that can inspire positive changes for everyone involved.

Going beyond the clash between platforms and couriers, the research reveals the entire network of social relations and governance in the system as a whole, and the feelings, prejudices and image of those involved. Listening to all points of view, including store owners, representative bodies, building doormen and traffic authorities, revealed the complexity of the issue.

The study, in short, makes the reader understand that the "motoboy" who "zips" along the corridors, between the traffic lanes, is part of a much larger, comprehensive and challenging phenomenon. Without this understanding, the necessary changes are far from happening.

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Executive summary of the survey: click here