Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas | FGV EAESP

The beginnings of evaluation in healthcare are usually linked to the work of Avedis Donabedian in Michigan in the 1960s. Quality studies are analyzed from two angles: one associated with hospital accreditation, which began formally in the 1950s, and the other, from the work of Donald Berwick, at the Harvard Community Health Plan, in the 1980s.
The movement for safety in health services took hold at the beginning of the 21st century and is now widespread in the World Health Organization. Brazil has a number of accreditation methodologies in its environment, represented by different organizations, although their penetration in the hospital market is low; service evaluation has its place in the public authorities in the health surveillance system (which is mandatory for all types of service). In recent years, the ANS has also started a movement to accredit operators. In addition, in the second decade of the 21st century, movements began to focus on person-centered care and patient experiences. The relationship between the evaluation, quality and safety of hospitals and the competitiveness of these organizations will be the central object of discussion in the course.