Working Papers

Working Papers

  • Transformação Digital na Jornada do Consumidor de Turismo
    2021

    O mercado do turismo foi impactado pelo surgimento de novos recursos...

  • Chatbots an Exploratory Analysis on the Impact of NLP and Customer Sentiment Analysis
    2020

    We partnered with a startup that uses NLP (natural language processing) to assist different...

  • Customer experience in retail stores: an exploratory study
    2020
  • An analysis of the impact of digital competence in customer perfomance in the hotel industry in Brazil
    2020
  • Self-Presentation in the Mating Market: a Cross-Cultural Analysis of Costly Signaling Behavior
    2019

    Examining costly signals displayed to potential mates on Tinder, males are...

  • Self-Presentation in the Mating Market: the Influence of Gender and Sexual Orientation on Profiles on Tinder and Grindr
    2018

    Examining how people signal potential mates on Tinder and Grindr, males are...

  • Oxytocin Increases Trust For Familiar and Familial Brands
    2017

    We designed two experiments to investigate the relationship between oxytocin...

Ensino